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Returns Policy

We want you to love your purchase, but if you have changed your mind or received in damaged condition, you can return the product by returning the package within the stipulated days as mentioned below. 

Change of Mind:

Our change of mind return policy lasts for 45 days from the date of purchase (inclusive). If 45 days have gone by since you purchased the product, unfortunately we can’t offer you a refund. Please ensure, before returning the product, you have read and understood the following terms and conditions –

  1. That the refund request is made within 45 days from the date, the product was purchased (inclusive). 
  2. The product received is in saleable condition; that is it is unused with all original sealed packaging/ dust bag/ tags attached and where the product seal is not broken or tampered.
  3. You will return the item to the address provided by us at your own cost.
  4. Our team will assess the product once received from you to determine whether a refund will be offered in accordance with our Returns Policy. Please note that delivery costs are non-refundable for change of mind returns.

Product received in Damaged State:

If you have received our product which is in damaged state, we may offer you a refund provided:

  1. You inform us about the product received in damaged state within 7 days from the date product is received.
  2. You share relevant image/s of the product damage over email and wait for our team to assess and confirm on next steps.
  3. Ensure the product must be unused and in the same condition that you received it (including the damage). It must also be in the original packaging as far as possible (dust bag / tags).
  4. We will refund the amount to your account once we have received the product from you.
  5. Please note in case of refund of damaged goods we will refund the amount including delivery charges. 

Our team members will assess the product images and cross examine with the damaged product received. This is as part of our quality assurance and continuous improvement. Your patience in this regard is highly appreciated. 

Refunds (if applicable)

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned product. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at :  support@davidandshaw.com.au

To return your product, you should first send an email to support@davidandshaw.com.au. If return criteria is/are met, then we will share our return address for sending the product back to us.

Our return policy including the change of mind limits do not exclude or replace your rights under Consumer Guarantees of the Australian Consumer Law, regulations or otherwise as required by law.

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